full screen background image

Customer Service


Our Goal

Our goal at More Than Words is to provided exceptional customer service.We want you to be 100% satisfied with your online purchase.

Returns/ Exchanges

If for any reason you are not completely satisfied, you may return your online purchase for an exchange or store credit within 30 days.The customer will be responsible for all shipping charges.

Damaged or Defective Merchandise

Items will be replaced at no additional charge and must be reported within 15 days of delivery.If the merchandise you ordered is delivered in damaged condition, please keep any and all original packaging and contact us asap in order to file a claim.

Non Returnable Items

Seasonal Merchandise- Christmas or holiday themed items.

Sale items 25% and above are Final Sale.

Personalized or Special Ordered Items.

Questions?

Call us at: 901-755-4388

Toll Free: 877-344-5092

Email : shop@morethnwords.com

In Store Purchases Return Policy

We will be happy to return your item for in-store credit or merchandise exchange upon presentation of your receipt within 30 days of purchase provided the merchandise has not been used or worn.

Exclusions- 25% and above sale items, personalized items, special orders, or seasonal items after the holiday.

Holiday Return Policy

Return date on gifts received is extended as a courtesy until Jan 10th despite original purchase date.

Voted #1 Gift Boutique by Memphis' Most